- Are these products pharmaceutical grade
All of our products are made with the highest quality ingredients. All of our powerful Muscle Building Supplements are designed to produce significant results with minimal side effects. Our products do not require a prescription.
- How fast will I see results?
Assuming proper diet and training are in place and that the user is not abusing his body with recreational drugs, results are usually seen in 2-3 weeks. We can not predict or determine what a customers diet, exercise routine & lifestyle habits will be
- Are there any side effects and what should i do if i exprience any?
All of our products can be used with little to no side effects. However, side effects can include: Elevated body temperature, increased heart rate, sweating, restlessness, higher energy levels and shakiness. It is important to note that these issues are not common, but some users may experience these effects while on a cycle.
A notable incidence of side effects may indicate a need to stop or discontinue use. If you are pregnant, lactating/nursing, suffer from a medical condition, have low/high blood pressure, gastric ulcer or are taking prescription drugs, do not use these products. As with all dietary supplements, consult a physician or medical professional before use.
- Will I lose the muscles I've gained once I stop taking your products?
Our products are designed to help you keep all gains made even after use is discontinued. However, this is only possible with proper training and nutrition both during and after your cycle is complete.
- How do I create an account?
You may choose to checkout as a guest or create an account. Creating an account, you will be able to store all contact information and addresses, access your order history with us and have all tracking information in one place. If you choose to check out as a guest, you will not have these features.
Your information is NEVER sold to any other company and is kept completely private.
- How do I edit my account information?
Click the Your Account link at the top right hand side of our site to edit your account information.
- I forgot my password.
Click the Your Account link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
- ALL ORDERS ARE SHIPPED FROM THE U.S.A.
Weather, natural disasters and other uncontrollable events can interrupt delivery times, anytime, anywhere with little warning.
We ship all orders via the United States Postal Service.
Orders received before 1pm CST Monday - Friday are shipped same day.
Order received on weekends or during holidays, will be shipped the following business day.
The Ship From address will show: Dynamic Sports Nutrition
**Our shipping labels are printed with the exact information you provide. If you give invalid or incomplete shipping information the package will be returned. You are then responsible for the reshipment fee to the correct address.**
- HOW DO I TRACK MY ORDER & HOW LONG FOR DELIVERY?
Tracking information is sent to the email address provided on the order.
Please allow 24-48 hours after you received the "shipped" notification before tracking is available on the courier's website. You can sign up for email and/or text alerts while the package is in transit on the courier website also.
Estimated delivery time is between 2-5 business days.
You can track your order by clicking the link below:
Estimated delivery time is 2-14 business days. Please allow several business days after your order has shipped to exit the USA, before you can start tracking on www.usps.com.
For international customers outside the United States who wish to buy our products, please note that we only ship to customers in Canada, Australia, England and Wales. We also require that the billing country address be the same as the shipping country address to process all credit card orders. Please be aware that each country may have its own specific laws, regulations and restrictions that may impact our ability to ship your order and your ability to receive it. Certain products may not be shipped to all countries because it may contain an ingredient that is banned in a nutritional supplement. Should we become aware that a product cannot be shipped into a country, we will cease all shipments of such product to that country and notify any customer who has placed an order for that product. However, you may wish to check with your country’s customs office to understand any regulations or restrictions that may apply to the products you are ordering. Please be aware that your country’s customs office or other governmental jurisdiction may delay your order or reject it outright from being delivered to you.
We charge $35 to export all international packages. However, different countries may have different rules and regulations regarding customs and their duties/taxes within their area. This is something we unfortunately have no control over. There is a possibility that you will need to pay an additional duty to your customs office to receive the package. Please note again, this duty is not coming us at Dynamic Sports Nutrition, however is the sole decision of your countries Government policies. You may want to contact your customs office and request additional information.
- Delivery & Service Delays
Shipment arrival dates are estimates in accordance with the carriers and Customs officials. If you live in an area experiencing an unexpected service delay (i.e. severe weather, natural disasters, unscheduled events, Holidays, etc.), please note there may be additional shipping time to receive your order.
We have absolutely zero control over any Customs agency and can not "speed" up the process for items to be cleared.
- WHAT HAPPENS IF MY PACKAGE GETS STOPPED AT CUSTOMS?
Notify us immediately via email and please provide your order #.
- VALID EMAIL ADDRESS, ACCURATE SHIPPING ADDRESS AND COMPLETE PHONE NUMBERS ARE REQUIRED
Please note: In order to protect our consumers and maintain our commitment to service excellence, we do not ship to Freight Forwarding Services.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
If you order from outside of the US, the currency exchange rate will differ.
Please use this Currency Converter to determine the price for your specific purchase.
We accept Visa, MasterCard, American Express and Discover for payment. You can shop with confidence from dynamicsportsnutrition.com, knowing that transactions are protected by the highest level of security via SSL Encryption.
The credit card used for payment MUST be registered to the billing address in the order. The delivery address can be different from the billing address.
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Sales Support department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
HOW WILL THE PURCHASE APPEAR ON MY BANK STATEMENT?
Orders placed at dynamicsportsnutrition.com will appear on your credit card statement as "Dynamic Sports Nutrition"
We accept Money Order, Cashiers Check and Western Union.
We do NOT accept personal or company checks.
Money Order Instructions:
Place your order on the website. At the end of checkout, select "Money Order" as your payment option. Write down your 6 digit order confirmation number and mail your payment to:
Dynamic Sports Nutrition, LLC
6942 FM 1960 East
Humble, TX 77346
Please include your order number with your payment. Failure to do so will cause a delay in processing your order.
Western Union/Money Gram Instructions:
Place your order on the website and select Money Order as your payment option. Write down your 6 digit order confirmation number. Then call us during business hours BEFORE you go to Western Union/Money Gram. We will need to confirm and explain a few things before you make that trip.
Toll free 1-855-244-7077
RETURNS AND REFUND POLICY
We believe our products must live up to your highest expectations, and our service must live up the quality of our products. If for any reason you need to return your order it's easy!
We offer a 60 day money back guarantee for all products.
Unopened products, a 15% restocking fee is applied.
Opened products, a 25% restocking fee is applied.
*Free bottles MUST be included with the return. If the free product(s) is returned with a broken safety seal, or not returned at all, the listed retail price will be used to adjust the refunded amount.
Shipping charges are absolutely non-refundable.
Mail your order to the address listed on the side of the bottle. Please include your name AND order confirmation number on the package. Refunds are processed within 24-48 hours upon receipt of the return. You are notified via email when your refund has occurred. All returns are subject to Refund Policy. Please call us directly for more information regarding your individual refund.
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
It can take up 7 business days for the refund to be reflected in your account, once we've issued it.
Any inquiries regarding when the funds will be available back in your account, should be directed at your bank.
WHY IS MY CARD BEING DECLINED?
1- If you receive a "Declined" message, please contact your credit card company. Only they can tell you why its being declined, we can not.
2- If your order is "Under Review" in order for your purchase to be approved, your Billing Street Address and Zip Code must match your address on your credit card statement.
If you have any questions regarding our checkout process or experience and issue with our credit card terminal please email us through our website.
DO I PAY A SALES TAX?
There are no sales taxes applied to any purchase. International shipments (outside the USA) may be subject to your countries Import Duties/Taxes, for which you are responsible. 15% refund policy is applied to packages returned due to non-payment of duties.
Click the "Your Account" link at the top menu of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
What information do we collect?
We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests. To quickly process your transactions.
To administer a promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Dynamic Sports Nutrition. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
dynamicsportsnutrition.com does not offer gift certificates.
- How do I find my product and navigate the site?
All products we carry are listed on the left hand side of the screen. You can buy individual bottles or take advantage of our many promotions, all of which are located on the site for your convenience. We have videos on each of our products that thoroughly explain them. Dosage instructions and product ingredients are located on each products page.
- How do I use a coupon?
We offer various coupons at various times. You may go to our Specials Page and sign up for coupons there. Coupons are not a "discount" off items. Coupons are for free products to be used in conjunction with any purchase. You MUST have items to be purchased in your shopping cart before the coupon code can be applied. Use the gold box at the top of the checkout screen to enter the coupon code you have.
If you have trouble getting your coupon code to work, please type in the comments section of your order, the name of the coupon code AND the name of the free product you would like to receive with your purchase. If applicable, and you do qualify for the free product, we will edit your order to reflect the free offer.